Outages & Safety

  • Never touch or approach a downed power line or try to move one with any type of object. Moving power lines is extremely dangerous, and could result in serious injury or death.
  • Keep your feet together.
  • Hold your arms tightly at your sides.
  • Jump clear without touching the vehicle and ground at the same time.
  • With feet together, shuffle or hop away from the downed line and vehicle.
  • If your vehicle comes in contact with downed power lines: Stay where you are, if at all possible. It may be dangerous to exit from the vehicle.
  • If you can safely back the vehicle away from contact with the lines, do so.
  • Warn others to stay at least 10m clear of the power lines.
  • Have someone contact somposer  Co. to de-energize the lines.
  • As a last resort – if it is necessary to leave the vehicle, it is important not to simply step out of the vehicle one foot at a time as your body will make a path for electricity to ground.
  • Report downed lines to Sompower immediately at (emergency number).
  • Never contact or approach trees in contact with power lines.
  • Treat all downed lines as if they were energized. Stay at least 10m away from them and anything that they touch including puddles of water and fences.?
  • Keep children inside and pets on a leash to prevent electric shock or electrocution.
  • Never attempt to repair damaged power lines or remove tree limbs from power lines.
  • If you see crews working on power lines, try to avoid their work area
Safety Tips
  • Stay well away from downed power lines and keep pets and children clear too. Report downed lines immediately to (emergency calls).
  • Assume all cables and wires are energized and stay well away from them.
  • Do not go near electrical equipment around areas of standing water, like a flooded basement.
  • Once your refrigerator and freezer are operating, carefully check food for spoilage. Generally, food will keep for 24 to 48 hours, as long you keep the door closed.
  • If the outage lasted less than four hours, allow your electrical system a chance to stabilize. Turn on the most essential appliances one by one and wait 30 minutes before reconnecting others.
  • Reset electric clocks, automatic timers and alarms.

Common Causes of
Power Outage

Power outages occur for many reasons and can last from a few seconds to hours or longer.
These are some examples of the most common causes of power outages in Somaliland.

Extreme Weather

Most power outages are caused by severe weather – high winds, lightning, rain or flooding. During a storm power poles are vulnerable to lightning strikes while strong winds can snap off tree branches and down power lines.


We invest in long-term, preventative maintenance to ensure Kenya Power can deliver electricity safely and reliably to customers. Areas densely populated with trees are more likely to have power outages. When a tree comes into contact with a power line, either due to bad weather or growth, circuit breakers or other protective equipment is designed to cut off the power until crews remove the tree and reset the equipment.


Animals like sheep and birds are responsible for numerous outages in somaliland. When they come into contact with equipment in a substation for example, this may result in a service interruption.


Although our equipment is regularly maintained and updated, problems can occasionally occur. From time-to-time, cables, connectors, transformers, switches and many other types of equipment require replacement and can trigger a power interruption.

Vehicle Accidents

Vehicles that accidentally hit and damage power equipment can disrupt the power supply. For example power lines and transformers.

Planned Interruptions

Occasionally, service interruptions are necessary in order to allow our crews to safely conduct maintenance or repair work. We try to schedule these repairs at the least inconvenient times for you and keep them to a minimum. Whenever possible, we provide you with prior notice before we interrupt service, hence the list of areas that will be affected by power outages.


Severe weather conditions that adversely affect power distribution can be generally categorized into any combination of rain, and wind.

During an outage

What to do during an outage
  • If your whole neighborhood is without power, report the outage to (emergency calls).
  • Keep Clear of Lines or Electrical Equipment
  • Stay at least 10 meters away from downed power lines or poles and keep pets and children clear too.
  • Put Your Home in Outage Mode
  • Turn off all tools, appliances and home electronic equipment and turn your thermostats down to avoid load issues when power is restored.
  • Turn off all lights, except one inside and outside, so crews outside know power

Report An Outage

Let us know if you are experiencing a power outage.